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Development of a digital transformation strategy for a large Bank in Central Asia

Implementation

In-depth interviews were conducted with TOP and Middle management of the Bank to form a comprehensive view of the current state of the Bank, the implementation of current targets, as well as the main scaling barriers

Conducted a detailed market analysis and developed a comprehensive understanding of competition, products, pricing, CJM of key products and key challenges in the market

Consultations with local experts in the field of banking regulation were carried out

A detailed study was conducted on the best practices of successful digital transformations in the Russian and CIS markets

Collected and analyzed financial, operational, business and personnel reports to analyze the current state of the Bank

A team was formed for the project in accordance with the client’s requirements

A financial model has been developed, which includes a detailed calculation of strategic initiatives, as well as the impact of updating the strategy on the Bank’s financial statements

In accordance with the developed projects, a comprehensive strategic document was developed and approved by the Bank’s shareholders to achieve the Bank’s leadership in the market including KPI’s and a detailed road map for each business unit and division taking into account the order of implementation of strategic initiatives

Within the framework of the approved goals, as well as taking into account the analysis, a pool of projects has been developed, consisting of business projects, marketing, projects for operations, risks, IT, and HR, aimed at increasing the client base, revenue, UX, and business margins

Based on the results of the analytical stage, analytics material was developed to hold a strategic session to set goals and determine the Bank’s ambitions and goals for 5 years

х3,5

profit

5

years

A digital transformation strategy has been developed and approved at the shareholder level, within the framework of which the Bank plans to increase net profit:

results

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